Feedback from our members is important to us as it allows us to respond to your needs and improve the products and services we offer. On occasion, things can go wrong and you may as a result encounter difficulty with some aspect of our service or products. If and when this happens, we would like you to tell us about your experience.
Should you wish to log a complaint, please download the Member Complaints Procedure Form below, complete and return to the attention of the Complaints Officer.
Alternatively, you can call us on 01 845 1400 or write to us directly, marking the letter for the attention of the Complaints Officer. Malahide Credit Union aims to resolve and respond to all complaints as quickly as possible.
Full details of the Complaints Procedure are outlined in the Member Complaints Procedure Form.