MCU

Malahide Credit Union are pleased to announce the launch of our brand new website.

For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, credit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence. Credit unions achieved an incredible overall CX score of 8.26, with a score of more than 8.0 considered to be the measure of CX Excellence. In contrast, the average score in the financial services sector was 6.91. The CXi survey sought feedback from consumers across a diverse range of areas including their perspective on emotional drivers related to brands and how it impacts them, their interaction experience with brands, cost of living experiences, sustainability and the use by brands of new technologies such as AI, to name a sample. Commenting on the announcement,

Very informative morning spent by the CEO, The Chair and some of the Directors of the board of Malahide Credit Union. Listening to the Minister for Finance Jack Chambers and the Minister for Housing Darragh O’Brien future plans. #MalahideCreditUnion

Credit unions have been ranked the most reputable organisation in the Ireland RepTrak® 2024 study for the second consecutive year with an overall score of 84.2 A significant achievement for the credit union sector #ForYou #NotProfit #Reptrak #Reputation #IrtRepTrak24

The Irish League of Credit Unions (ILCU) has published the 2024 results of its annual Back to School survey which tracks the costs and impacts of children returning to school as well as broader cost of living factors. Conducted by i-Reach in June 2024, 716 parents responded to the survey.

Please note our office will be closed on the Monday May 27th for essential staff training.