Good luck to our team who will walk 10km as part of the ILCU International Development Foundation Step Up Challenge 👟👏

If you’d like to support us, please following the link to our donation page, thank you!

Donate: www.idonate.ie/paulinecummins864

#CUStepUp #MountSt2FortSt

For an unprecedented seventh consecutive year, Credit unions have claimed the top position for the best customer experience in Ireland at the official CXi awards announced today. Credit unions are also the only brand to have maintained a constant presence in the Top Ten since the survey began, a testament to the consistency of their CX excellence.

The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.

Speaking at today’s announcement, ILCU Head of Communications, Paul Bailey said, “Credit unions keep topping the CXi poll every year for one key reason – they treat their customers as members. They understand their members’ needs at different stages of their lives and tailor their services accordingly. Best in class customer, or member, experience happens organically with staff not even realising they are ticking all the emotional drivers on which CX is measured. Credit union values and ethos are not just words hanging in a picture frame on the wall of the credit union office – they are put into action on a daily basis by friendly, understanding and people focused staff. This is why credit unions have topped the CXi poll for the seventh year in a row.”

Michael Killeen, Chairman of the CX Company, speaking at today’s award ceremony said, “The fact that credit unions have topped the poll again this year comes as no surprise to us in the CX Company. Year on year, we have seen the credit union tick all the emotional drivers which are so important for customers. Not only do they meet their members’ expectations, they continue to exceed them. The achievement of seven in a row is unparalleled anywhere in the world where Customer Experience is measured and it will be some time before this record is broken. ”

👉 CLOSING AT 4PM TODAY 👈

We are closing the office at 4pm today to facilitate year end processing.

We apologise for any inconvenience this may cause.

#Malahide #CreditUnion #Member #Notice

Due to essential maintenance our Online Banking (cuOnline+), Mobile App (cuMobile) and Online Membership Applications services may face some disruption this evening from 9pm – midnight.

We apologise for any inconvenience.

#MCU

We’ve updated our office windows with some new designs and we hope you like them.

They will promote our amazing Green Loans and Easy Online Loans Service.

Become a Member and Apply Today.

Pop into our office or call us on 01 845 1400 for more information.

We are delighted to announce that we’ll be reverting to full opening hours from next Monday May 17th.

Here are the full opening hours:

Monday: 10:00am – 2:00pm
Tuesday: 10:30am – 4:00pm
Wednesday: 10:00am – 4:00pm
Thursday: 10:00am – 7:00pm
Friday: 10:00am – 4:00pm
Saturday: 9:30am – 12:30pm
Sunday & Bank Holidays: Closed

Credit unions have been recognised as the most highly regarded financial services organisation in the Ireland RepTrak® 2021 study carried out by The Reputations Agency. Credit unions took second place in the overall study with an overall score of 84.9. Bord Bia took the top spot while An Post took third place in the overall study.

Credit Unions were placed first in Governance and in Citizenship – two important drivers of reputation. In the analysis of brand personality traits that most closely correlated with reputation, credit unions came first in Friendly and Genuine amongst the 100 organisations that were studied.

The Ireland RepTrak® 2021 study is based on a survey of over 6,500 members of the public which gathered data on the levels of trust, respect, admiration and esteem they have for organisations in Ireland.

Speaking about the achievement, ILCU President, Helene McManus said: “We are delighted to celebrate this good news and congratulate Irish credit unions for their consistently high performance in the RepTrak survey. It really is a fantastic achievement to consistently remain in the top two for the past three years. It has been an incredibly difficult year for all organisations and businesses. Credit unions all around the country have remained a cornerstone of their local communities and continue to go above and beyond for their members.”

Commenting on the significance of this year’s results, Niamh Boyle, Managing Director, The Reputations Agency said: “Pride in Irish indigenous organisations increased average Reputation Pulse score by close to four points, with a five-point increase in Innovation, but with increases in Citizenship, Governance and Workplace scores also driving this increase. For the first time in 12 years, the reputation of the 53 Irish indigenous organisations (average 71.6) overtook the 47 multinationals organisations (average 70.9) that were studied.”

We are delighted to announce a new service for our members. You can now apply and draw down your loan from the comfort of your home!

No queueing, no hassle, just a simple online application with the ability to sign loan documentation electronically without calling to the office.

If you are registered for online banking you can now apply for your loan, upload your documents, and sign your Credit Agreement at the click of a button from anywhere with our new E-Signature facility.

In the past when you applied for a loan, the loan documents including the credit agreement would have either been posted to you or you would have collected it in the branch. Now, for all online loan applications, the loan documents will be uploaded to your online banking and completed via electronic signature which means that you will have the funds into your bank account even quicker!

IMPORTANT NOTICE- EASTER OPENING HOURS

Please see our opening hours 0ver the Easter weekend.

Our office will be closed from Friday 2nd April – Monday 5th April.

We will reopen on Tuesday 6th April at 11am.

Our online banking facility will be available as normal.

Happy Easter

We are delighted to invite our members to our first ever Virtual Annual General Meeting.

Due to the ongoing Covid-19 restrictions on public gatherings, our 2020 Annual General Meeting will be held virtually via Zoom on Monday 29th March at 7.30pm.

All members will have received notification of the AGM through email or post, with instructions on how to register for attendance.

Or follow this link to register:

Link: https://www.mi-nomination.com/malahidecu

Members may ask questions before the AGM, click the above link and follow the instructions provided.

We will be delighted if you can join us on the night.

Registrations must be received by 28th March, in order to validate your attendance.