We are delighted to invite our members to our 2021 Annual General Meeting.
Our 2021 AGM will be held virtually via Zoom on Tuesday 15th February at 7.30pm.
All members will have received notification of the AGM through email or post, with instructions on how to register for attendance.
We will be delighted if you can join us on the night.
You can register for our AGM here.
Download our 2021 Annual Report here.
Please see our Opening Hours over the Christmas and New Year festivities below 👇🎄⏰
Monday 20th December – Open 10am – 2pm
Tuesday 21st December – Open 10.30am – 4pm
Wednesday 22nd December – Open 10am – 4pm
Thursday 23rd December – Open 10am-6pm
Christmas Eve – Closed
Christmas Day – Closed
Monday 27th December – Closed
Tuesday 28th December – Closed
Wednesday 29th December – Closed
Thursday 30th December – Open 10am – 6pm
Friday 31st December – Open 10am – 4pm
New Year’s Day – Closed
Monday 3rd January – Closed
Tuesday 4th January – Re-opens 10.30am – 2pm
Safeguarding Ireland has set up a dedicated area on its website to highlight the event. Credit unions will find campaign materials and public information videos here which can be used to inform staff and members.
Credit Unions play a crucial role in society in protecting members against financial exploitation. This is mainly due to the credit union’s unique common bond which means that credit unions may have local knowledge of their members. Face to face transactions are carried out in credit union offices and members tend to carry out regular transactions which means that staff may be able to track transactional patterns.
For an unprecedented seventh consecutive year, Credit unions have claimed the top position for the best customer experience in Ireland at the official CXi awards announced today. Credit unions are also the only brand to have maintained a constant presence in the Top Ten since the survey began, a testament to the consistency of their CX excellence.
The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.
Speaking at today’s announcement, ILCU Head of Communications, Paul Bailey said, “Credit unions keep topping the CXi poll every year for one key reason – they treat their customers as members. They understand their members’ needs at different stages of their lives and tailor their services accordingly. Best in class customer, or member, experience happens organically with staff not even realising they are ticking all the emotional drivers on which CX is measured. Credit union values and ethos are not just words hanging in a picture frame on the wall of the credit union office – they are put into action on a daily basis by friendly, understanding and people focused staff. This is why credit unions have topped the CXi poll for the seventh year in a row.”
Michael Killeen, Chairman of the CX Company, speaking at today’s award ceremony said, “The fact that credit unions have topped the poll again this year comes as no surprise to us in the CX Company. Year on year, we have seen the credit union tick all the emotional drivers which are so important for customers. Not only do they meet their members’ expectations, they continue to exceed them. The achievement of seven in a row is unparalleled anywhere in the world where Customer Experience is measured and it will be some time before this record is broken. ”
We are delighted to announce that we’ll be reverting to full opening hours from next Monday May 17th.
Here are the full opening hours:
Monday: 10:00am – 2:00pm
Tuesday: 10:30am – 4:00pm
Wednesday: 10:00am – 4:00pm
Thursday: 10:00am – 7:00pm
Friday: 10:00am – 4:00pm
Saturday: 9:30am – 12:30pm
Sunday & Bank Holidays: Closed
Credit unions have been recognised as the most highly regarded financial services organisation in the Ireland RepTrak® 2021 study carried out by The Reputations Agency. Credit unions took second place in the overall study with an overall score of 84.9. Bord Bia took the top spot while An Post took third place in the overall study.
Credit Unions were placed first in Governance and in Citizenship – two important drivers of reputation. In the analysis of brand personality traits that most closely correlated with reputation, credit unions came first in Friendly and Genuine amongst the 100 organisations that were studied.
The Ireland RepTrak® 2021 study is based on a survey of over 6,500 members of the public which gathered data on the levels of trust, respect, admiration and esteem they have for organisations in Ireland.
Speaking about the achievement, ILCU President, Helene McManus said: “We are delighted to celebrate this good news and congratulate Irish credit unions for their consistently high performance in the RepTrak survey. It really is a fantastic achievement to consistently remain in the top two for the past three years. It has been an incredibly difficult year for all organisations and businesses. Credit unions all around the country have remained a cornerstone of their local communities and continue to go above and beyond for their members.”
Commenting on the significance of this year’s results, Niamh Boyle, Managing Director, The Reputations Agency said: “Pride in Irish indigenous organisations increased average Reputation Pulse score by close to four points, with a five-point increase in Innovation, but with increases in Citizenship, Governance and Workplace scores also driving this increase. For the first time in 12 years, the reputation of the 53 Irish indigenous organisations (average 71.6) overtook the 47 multinationals organisations (average 70.9) that were studied.”